Please confirm that your location falls within our Coverage Area before placing your order.
- 9 AM to 6 PM (Mon - Sat)
- 9 AM to 6 PM (Mon - Sat)
Texecom Alarm Repair
Original price was: £100.00.£80.00Current price is: £80.00.
Texecom Alarm Repair
£80.00Advance-payment price — for the first hour
Standard price if not paid in advance£100.00
Each additional hour£50
- Visit, diagnosis and up to one hour's repair work
- Service for Texecom alarm systems
- Extra work and costs agreed in advance
- Replacement parts charged separately
- Appointment arranged after we receive your order
Please confirm that your location falls within our Coverage Area before placing your order.
Supported models
Models we service
- Texecom Premier 24 | Texecom Premier 48 | Texecom Premier 88 | Texecom Premier 168 | Texecom Premier 640 | Texecom Premier 412 | Texecom Premier 816 | Texecom Premier 832 | Premier Elite 24 | Texecom Premier 48 | Texecom Premier 88 | Texecom Premier 168 | Texecom Premier 641 | Texecom Premier Elite 24-W | Texecom Premier 48-W | Texecom Premier Elite 64-W | Texecom Premier Elite 64-W LIVE | Texecom Veritas Excel | Texecom Veritas 8 | Texecom Veritas 8 Compact | Texecom Veritas R8 | Texecom Veritas R8 Plus
What’s included?
Our Alarm Repair Service is designed to resolve faults quickly and restore full functionality to your security system. Whether your system is showing a fault, not arming properly, or the keypad is unresponsive, we’re here to help.
Initial Fault Diagnosis
We investigate the issue affecting your alarm system using on-site testing and diagnostic tools.
System Inspection
We check the control panel, keypads, sirens, sensors, and wiring to locate faults.
Repair or Reset of Faulty Components
Where possible, we will repair minor issues or reset devices to restore system function.
Battery or Power Fault Check
If the issue is power-related, we will inspect the battery and mains supply.
Zone and Detector Testing (Related to Fault)
We will test only the zones or detectors related to the reported issue — not the entire system.
Alarm Silencing and Reset
If the alarm is stuck in a fault mode or keeps triggering, we will stop it and reset the system.
Service Summary / Repair Report
We’ll provide a summary of the work carried out and any recommendations for follow-up.
Replacement parts (e.g. batteries, sensors, control boards) are not included in the base price and will be charged separately.
Systems and common faults
Texecom diagnosis uses the panel log and zone status to separate wiring, device, power and signalling faults before parts are changed.
We work with Premier Elite, Premier Compact, Veritas and older Premier control panels. Typical call-outs include:
- ATS path, communication or SmartCom faults
- Zone tamper, detector and keypad problems
- Battery, bell-box and repeated alarm faults
Parts, apps and future support
Current Premier Elite devices, keypads and expanders are normally supportable. Veritas and older Premier parts depend on the exact generation and firmware, so we confirm compatibility before replacing hardware.
Premier Elite systems can use Texecom Connect when a compatible SmartCom communicator and suitable firmware are installed.
Repair or modernise?
Repair is often worthwhile for an isolated detector, power, keypad or signalling fault. Upgrading is preferable when an older panel cannot support required devices, current communications or reliable replacement parts.
Texecom Repair FAQs
Which Texecom panels do you work with?
We support Premier Elite, Premier Compact, Veritas and older Premier control panels. Send a photo of the keypad or panel label if you are unsure which model is installed.
What do common Texecom fault messages mean?
Messages can point to ATS path, communication or SmartCom faults, zone tamper, detector and keypad problems, battery, bell-box and repeated alarm faults. The displayed warning is a starting point; the affected circuit, device and event history still need testing.
Can an older Texecom alarm still be repaired?
Current Premier Elite devices, keypads and expanders are normally supportable. Veritas and older Premier parts depend on the exact generation and firmware, so we confirm compatibility before replacing hardware. Repair is often worthwhile for an isolated detector, power, keypad or signalling fault. Upgrading is preferable when an older panel cannot support required devices, current communications or reliable replacement parts.
Do I need the engineer code for a repair?
Yes. If you do not have it, we may need to factory reset the system, which involves an extra charge.
How long does a typical repair visit take?
The advance payment covers the visit, diagnosis and up to one hour of repair work. Some faults require replacement parts or more time. Any additional work and costs will be agreed with you before proceeding.
What if my alarm can’t be repaired?
The booking payment covers the visit, diagnosis and time spent attempting the repair; it does not guarantee that the system can be repaired. If repair is not practical or economical, we will explain the findings and discuss replacement options.
Do you carry spare parts?
Yes, we carry common parts like batteries and door sensors. More complex parts may require a follow-up visit.
Can I book a same-day repair?
Call 020 8087 1921 to check availability before paying if you need urgent help. Same-day appointments depend on availability. Placing an order or making a payment does not reserve a specific slot. For cash orders, payment is due at the visit.
Do you repair systems that weren’t installed by you?
Yes, we specialise in repairs of discontinued or third-party systems – as long as they’re listed in our supported models.
When will my appointment be confirmed?
Your appointment date and time will be agreed with you after we receive your order. Placing an order or making a payment does not reserve a specific slot. For cash orders, payment is due at the visit.
What if we cannot agree a suitable appointment?
If we cannot agree a suitable appointment before the visit, we will refund any booking payment in full.