Please confirm that your location falls within our Coverage Area before placing your order.
- 9 AM to 6 PM (Mon - Sat)
- 9 AM to 6 PM (Mon - Sat)
Visonic Alarm Repair
Original price was: £100.00.£80.00Current price is: £80.00.
Visonic Alarm Repair
£80.00Advance-payment price — for the first hour
Standard price if not paid in advance£100.00
Each additional hour£50
- Visit, diagnosis and up to one hour's repair work
- Service for Visonic alarm systems
- Extra work and costs agreed in advance
- Replacement parts charged separately
- Appointment arranged after we receive your order
Please confirm that your location falls within our Coverage Area before placing your order.
Supported models
Models we service
- PowerMaster 10 | PowerMaster 30 | PowerMaster 33 | PowerMaster 360 | PowerMaster 360R | PowerMaster GTX | PowerMaster GT64
Models we service
- PowerMax | PowerMax 10 | PowerMax Plus | PowerMax Pro | PowerMax Express | PowerMax Complete | PowerArt
What’s included?
Our Alarm Repair Service is designed to resolve faults quickly and restore full functionality to your security system. Whether your system is showing a fault, not arming properly, or the keypad is unresponsive, we’re here to help.
Initial Fault Diagnosis
We investigate the issue affecting your alarm system using on-site testing and diagnostic tools.
System Inspection
We check the control panel, keypads, sirens, sensors, and wiring to locate faults.
Repair or Reset of Faulty Components
Where possible, we will repair minor issues or reset devices to restore system function.
Battery or Power Fault Check
If the issue is power-related, we will inspect the battery and mains supply.
Zone and Detector Testing (Related to Fault)
We will test only the zones or detectors related to the reported issue — not the entire system.
Alarm Silencing and Reset
If the alarm is stuck in a fault mode or keeps triggering, we will stop it and reset the system.
Service Summary / Repair Report
We’ll provide a summary of the work carried out and any recommendations for follow-up.
Replacement parts (e.g. batteries, sensors, control boards) are not included in the base price and will be charged separately.
Systems and common faults
Visonic diagnosis checks the event list, enrolled device status, radio supervision and communication module before any re-enrolment or replacement.
We work with PowerMaster, PowerMax and compatible PowerG wireless devices. Typical call-outs include:
- Low-battery and missing-device messages
- RF jamming, supervision and tamper faults
- GSM, broadband or app communication problems
Parts, apps and future support
PowerG devices for current PowerMaster systems are generally supportable. Older PowerMax sensors, keypads and communication modules may have limited availability and are not automatically interchangeable.
Depending on the installed communicator and monitoring platform, compatible systems may use Visonic-Go or a provider-branded remote app.
Repair or modernise?
Repair is normally worthwhile when a PowerMaster panel is sound and one wireless device or communicator has failed. Replacement becomes more sensible when an older PowerMax system has several unavailable devices or unreliable radio performance.
Visonic Repair FAQs
Which Visonic panels do you work with?
We support PowerMaster, PowerMax and compatible PowerG wireless devices. Send a photo of the keypad or panel label if you are unsure which model is installed.
What do common Visonic fault messages mean?
Messages can point to low-battery and missing-device messages, RF jamming, supervision and tamper faults, GSM, broadband or app communication problems. The displayed warning is a starting point; the affected circuit, device and event history still need testing.
Can an older Visonic alarm still be repaired?
PowerG devices for current PowerMaster systems are generally supportable. Older PowerMax sensors, keypads and communication modules may have limited availability and are not automatically interchangeable. Repair is normally worthwhile when a PowerMaster panel is sound and one wireless device or communicator has failed. Replacement becomes more sensible when an older PowerMax system has several unavailable devices or unreliable radio performance.
Do I need the engineer code for a repair?
Yes. If you do not have it, we may need to factory reset the system, which involves an extra charge.
How long does a typical repair visit take?
The advance payment covers the visit, diagnosis and up to one hour of repair work. Some faults require replacement parts or more time. Any additional work and costs will be agreed with you before proceeding.
What if my alarm can’t be repaired?
The booking payment covers the visit, diagnosis and time spent attempting the repair; it does not guarantee that the system can be repaired. If repair is not practical or economical, we will explain the findings and discuss replacement options.
Do you carry spare parts?
Yes, we carry common parts like batteries and door sensors. More complex parts may require a follow-up visit.
Can I book a same-day repair?
Call 020 8087 1921 to check availability before paying if you need urgent help. Same-day appointments depend on availability. Placing an order or making a payment does not reserve a specific slot. For cash orders, payment is due at the visit.
Do you repair systems that weren’t installed by you?
Yes, we specialise in repairs of discontinued or third-party systems – as long as they’re listed in our supported models.
When will my appointment be confirmed?
Your appointment date and time will be agreed with you after we receive your order. Placing an order or making a payment does not reserve a specific slot. For cash orders, payment is due at the visit.
What if we cannot agree a suitable appointment?
If we cannot agree a suitable appointment before the visit, we will refund any booking payment in full.