Refund and Cancellation Policy

This policy applies only to services supplied by WEBHAYER, including installation, repair, maintenance, inspection, configuration and technical support. WEBHAYER does not sell goods through this website. Nothing in this policy limits your statutory rights.

Cancelling a service booking

If you are a consumer and book a service online, by telephone or away from our business premises, you will normally have 14 days from the date the service contract is made to cancel it. You may cancel by sending a clear statement to web@webhayer.co.uk or by calling 020 8087 1921. Please provide your name, booking or invoice reference, service address and the service booked.

If you cancel before any work starts, we will refund payments due under your statutory cancellation rights. Any deduction or charge will be made only where permitted by law and will be explained.

Starting work during the 14-day period

If your confirmed appointment falls within the 14-day cancellation period, we will ask for your express request to begin the service early. If you cancel after work has started, you may have to pay a proportionate amount for the work already supplied. If the service is fully completed during that period following your express request and acknowledgement, your right to cancel that completed service is lost.

Appointments and rescheduling

Placing an order or making a payment does not by itself reserve an appointment. WEBHAYER will confirm the date and time by email or telephone after we receive your order. Contact us as soon as possible if you need to reschedule. Any charge for a missed appointment, late cancellation or wasted visit will apply only where it was clearly disclosed, is reasonable and is permitted by law.

Pyronix Alarm Repair bookings: the £80 advance payment covers the engineer’s visit, fault diagnosis and up to one hour of repair work. The payment does not guarantee that the fault can be repaired. If a properly carried out assessment shows that repair is impossible or not economical, the fee for the visit and diagnostic work remains payable. Parts, additional labour and any return visit are agreed with you before extra costs are incurred. Paying online does not reserve a specific date or time. If we cannot agree a mutually suitable appointment before the visit takes place, we will refund the booking payment in full, including any paid booking extras. This does not affect your statutory cancellation rights.

Problems with a service

Services will be supplied with reasonable care and skill. If a service is not performed as agreed, contact us promptly with the booking or invoice reference and details of the issue. Where required by law, we will provide repeat performance within a reasonable time and without significant inconvenience, or an appropriate price reduction or refund.

Annual subscriptions and renewal

You can stop an annual subscription from renewing in your WEBHAYER account: My Account > Subscriptions > Cancel renewal. You do not need to email us to stop renewal. This prevents the next annual payment; it does not issue a refund or end the current paid service early. The service continues until the end of the paid subscription period.

An activated annual Pyronix service cannot be reversed through the renewal cancellation control. Any statutory cancellation rights or other entitlement to a refund or remedy remain unaffected. If WEBHAYER cannot provide the purchased service, we will refund the payment.

Refund timing and method

Approved or legally required refunds will be made without undue delay and normally within 14 days of the date on which we agree that a refund is due. Refunds will normally use the original payment method unless you expressly agree otherwise. WEBHAYER does not charge a refund administration fee.

Business customers

The statutory consumer cancellation right does not apply to business customers. Business bookings may be cancelled or rescheduled in accordance with the quotation, booking confirmation and Terms & Conditions.

Contact details

WEBHAYER
124 City Road, London, EC1V 2NX
Email: web@webhayer.co.uk
Telephone: 020 8087 1921

Governing law

This policy and service contracts are governed by the law of England and Wales. Consumers retain any mandatory right to bring proceedings in the courts available to them under applicable law.